Updated on: 17/01/2017 - Management : IRSEM

General terms and conditions of use (GTCU) of the IRSEM "contact-procedure" service.

Definition and purpose of the service

The contact page www.irsem.fr/rubriques-complementaires/contact/démarches (hereinafter referred to as the "Service") is accessible from the IRSEM institutional site ("Démarches" link on www.irsem.fr), implemented by IRSEM, whose purpose is to inform Internet users about IRSEM's activities. 

Our Service is also accessible from the "service-public.fr" website.

Our Service is intended to guide Internet users effectively to the right service; the "contact/completion" section makes it possible to collect questions asked by users and to help simplify administrative procedures for users (citizens/companies/associations).

An immediate information section, entitled "Frequently Asked Questions" (FAQ), also provides quick answers to the most common questions.

The Service allows users to fill in a form online to request information or to initiate a file related to an administrative procedure open to electronic referral and to transmit it electronically to the competent administrative services. Users are informed that the information exchanged on this site is not confidential, in particular medical information.

The use of the Service is optional and free of charge.

The use of the French language is mandatory.

This Service does not allow you to regularly submit a procedure that is excluded from the right of electronic submission by the decrees referenced below (in particular: relations between the administration and its agents, relations between litigants and the justice system, contractual relations governed by the public procurement code), or to carry out a procedure for which a dedicated tele-service already exists.

Use of our Service is subject to the user's acceptance of these terms of use and, where applicable, of the specific conditions for each of the administrative procedures offered.

The conditions of use of the Service fall within the framework of Article 3 of Order No. 2005-1516 of December 8, 2005 on electronic exchanges between users and administrative authorities and between administrative authorities as amended by Order No. 2014-1330 of November 6, 2014.

When a tele-service dedicated to a specific administrative procedure and open to the right of electronic referral does not exist, this application form is the predominant means of electronic referral to the administrative authority in accordance with Article 3 of Order 2005-1516 of  December 8, 2005 as amended.


In accordance with the provisions of Article 4 of Order No. 2005-1516 of December 8, 2005, these general conditions are binding on all users of the Service.


Operation of the Service

When using the Service, and in order for it to be admissible with the administrative authority, the user identifies himself by completing the following information:

1° In the case of a person

a) Last name

b) First name

c) Postal address

2° In the case of a legal entity:

(a) The registration number in the directory of companies and associations.


The Service user provides a valid e-mail address when using the service. This address may be used to send any response from the competent administrative authority regarding the request. The competent administrative authority reserves the right to respond by post.


The user fills in the form online and validates it. The competent administrative authority will ask the user to send additional attachments necessary for the processing of the application at a later date via e-mail. In this case, only uncompressed pdf or jpeg files without a password can be sent by the user, and the total weight of the attachments cannot exceed 9 MB per message, including signature and attachments.


The validation and sending of the form by the user are sufficient to validly refer to the administration.


After transmission, an acknowledgement of registration of the request is sent to the e-mail address provided; if this acknowledgement is not received within one working day, the user must consider that the request has not been taken into account. Before resubmitting, the user must verify the validity and proper functioning of his e-mail address.


Within 7 days of the receipt of the request by the competent administrative authority, the user will receive the acknowledgement of receipt provided for in article 5 of order 2005-1516 of  December 8, 2005 at the e-mail address provided. This acknowledgement includes the information provided for by Decree No. 2015-1404 of November 5, 2015, on the right of users to refer to the administration electronically.


After the initial request, the user can complete his request, at the invitation of the competent administrative authority, by sending an e-mail directly to the authority mentioned in the acknowledgement of receipt. In this case, he/she must specify the reference number of his/her initial request, received in the aforementioned acknowledgement of receipt.


The use of the Service requires a connection and an Internet browser. The browser must be configured to allow session cookies. In order to ensure the proper operation of the Service, it is recommended that the following browser versions are used:


Firefox version 31 and higher

Safari version 7 and higher

Internet Explorer version 10 and higher

Chrome version 35 and higher



Availability and evolution of the service

IRSEM makes every effort possible to ensure that the IRSEM institutional site is accessible 5 days a week, during IRSEM's working hours.

However, IRSEM reserves the right to develop, modify or suspend the Service without prior notice for maintenance reasons or any other reason deemed necessary. The unavailability of the Service does not entitle the user to any compensation. In the event of unavailability of the Service, the user will be informed; he/she will then be invited to make his/her request at a later date.

The terms of these terms of use may be amended at any time, without prior notice, to reflect changes in the Service, changes in legislation or regulations, or for any other reason deemed necessary.

Processing of personal data

IRSEM and the competent administrative authority undertake to take all necessary precautions to preserve the security of the data collected from the user, and in particular to prevent it from being distorted, damaged or accessed by unauthorized third parties.

The rights of access, rectification and opposition provided for by law no. 78-17 of 6 January 1978 relating to information technology, files and freedoms may be exercised by contacting IRSEM (1, place Joffre (box 38) 75 700 PARIS SP 07).

IRSEM and the competent administrative authority undertake not to market the information and documents transmitted by the user using the Service, and not to communicate them to third parties, except in cases provided for by law.

The period of conservation of the data collected from users is fixed by the decree creating the automated processing of personal data called www.irsem.fr

Treatment of abusive or fraudulent requests

The right of electronic referral does not apply to abusive submissions, particularly in terms of their number, repetitive or systematic nature, or submissions likely to compromise the security of information systems.

Commitments and responsibility

The user of the Service undertakes to provide only accurate, up-to-date and complete information when using the Service. In the event that the user does not comply with this commitment, the Ministry of Defence reserves the right to suspend or terminate the administrative process, without prejudice to any criminal and civil liability claims that may be brought against the user.

It is reminded that any person who makes a false declaration for himself or herself or for another person is liable to the penalties provided for in Article 441-1 of the French Criminal Code, which provides for penalties of up to three years' imprisonment and a fine of 45,000 euros.


Reference texts

Code of relations between the public and the administration.

Law n°78-17 of January 6, 1978, relating to data processing, files and freedoms.

Law n°2000-321 relating to the rights of citizens in their relations with the administration.

Order n°2005-1516 of December 8, 2005, relating to electronic exchanges between users and administrative authorities and between administrative authorities as amended by Order n°2014-1330 of November 6, 2014.

Decree n° 2015-1404 of November 5, 2015, relating to the right of users to refer to the administration electronically.

Decree No. 2015-1405 of November 5, 2015, on the exceptions to the application of the right of users to seize the administration electronically, taken on the basis of Article 4 of Order No. 2005-1516 of December 8, 2005 on electronic exchanges between users and administrative authorities and between administrative authorities (Prime Minister's Office).

Final approval of the GIS (Government Information Service) on December 10, 2018, for the creation of a website by IRSEM

Prime Minister's Circular n°5824/SG of November 6, 2015, on the entry into force of the right to refer to the administration electronically.

Source: IRSEM

Rights: Ministry for the Armed Forces